DAIQUIRI DISIACS, LLC

Event & Booking Cancellations

Deposits are fully refundable within 48 hours of booking. After that 48-hour window, all deposits become non-refundable. The remaining balance is due no later than 24 hours before your event. If the remaining balance is not received by that deadline, Daiquiri Disiacs reserves the right to cancel your reservation and your deposit will be forfeited.

Bartender fees are not charged in the event of a cancellation as no service has been rendered.

Rescheduling

We understand that life happens! If you need to reschedule your event, please contact us as soon as possible. We will make every effort to accommodate your new date based on availability. Deposits are transferable to a new date one time only and must be rescheduled within 90 days of the original event date.

Online Kit & Product Orders

Due to the perishable and consumable nature of our products, all sales of party kits, gummy bears and frozen treat mixes are final. We do not accept returns or exchanges on any food or beverage products once shipped.

If your order arrives damaged or incorrect please contact us within 48 hours of delivery with a photo of the damaged item and your order number. We will either replace the item or issue a store credit at our discretion.

In-Person Event Sales

All in-person sales of frozen daiquiris, popsicles, gummy bears and shell experiences are final. Due to the nature of handcrafted frozen beverages, we are unable to offer refunds once a drink has been prepared. If there is a quality concern with your drink please notify our staff immediately at the event and we will do our best to make it right.

Weather & Force Majeure

In the event of severe weather, natural disaster or other circumstances beyond our control that prevent us from fulfilling your booking, Daiquiri Disiacs will offer a full reschedule at no additional cost or a full refund of all payments made including the deposit.

If the client chooses to cancel due to weather concerns and Daiquiri Disiacs is able and willing to fulfill the booking, standard cancellation policies apply.

How to Request a Refund or Report an Issue

All refund requests, cancellations and product concerns must be submitted in writing via email or text message to ensure proper documentation. Verbal requests will not be accepted.

Please include:

• Your full name

• Event date or order number

• Description of the issue

• Photo if applicable

We aim to respond to all requests within 48 hours.